Research firm New Networks Institute (NII) asked FCC, N.Y. PSC an...
Research firm New Networks Institute (NII) asked FCC, N.Y. PSC and New York Attorney Gen.’s office to investigate findings by CWA that Verizon falsified service quality data and made other infractions. NII said neither FCC nor state regulators had…
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followed up on Nov. 2000 union study of Verizon’s service quality reports. CWA study, submitted to N.Y. PSC as part of its oversight of Verizon’s alternative regulation plan, was based on experience of phone company workers.