Three scholars of Annenberg Public Policy Center urged FCC to mon...
Three scholars of Annenberg Public Policy Center urged FCC to monitor technical quality of all high-speed data services and mandate that all high-speed ISPs disclose service quality. In recent ex parte filing on Commission’s open access inquiry, Hugh Donahue,…
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Shawn O'Donnell and Josephine Ferrigno-Stack recommended that agency “articulate a specific policy for gathering and analyzing measures of such high-speed Internet service characteristics as cost, performance, down time, privacy, security and customer service.” They suggested FCC also seek “data on, and audits of, the less technical aspects of service quality (adherence to privacy and security policies, access to third-party arbitration of disputes or the responsiveness of customer service)” to complement its hard data on network performance. “Monitoring the norms suggested above would provide a baseline standard by which the Commission could assess the status of competition in the high-speed Internet marketplace,” they wrote. “The monitoring and disclosure of high-speed service quality enables the Commission to realize its policy of competitive neutrality among telephone, cable and wireless providers with the least intrusive regulatory policy upon the soundest bases in information.” Authors stressed that they were speaking for themselves, not Annenberg. In separate filing, Annenberg Dir. Kathleen Jamieson emphasized that authors’ views did not reflect those of Public Policy Center or its related School of Communications.