Ore. PUC gave Qwest until end of July to come up with plan for re...
Ore. PUC gave Qwest until end of July to come up with plan for reversing within 6 months recent sharp decline in business office service quality. PUC said company in June service quality report said it met standard that…
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calls to business offices be answered within 20 sec. on just 29% of calls, when state requires 85% and Qwest year ago was achieving 69%. Agency said it had been receiving growing number of calls in recent months from customers complaining of poor access when they called Qwest for new, transferred or changed phone service. PUC Comr. Joan Smith said if Qwest couldn’t correct problem, agency could impose penalties, but she said PUC would prefer that Qwest fix problem. Meanwhile, PUC said it would implement 1,000-block number pooling for Eugene 541 area code in hope of extending its exhaustion well beyond current fall 2003 date. The 541 code covers 85% of state’s land area. PUC said pooling would begin first in larger communities served by multiple local providers and projected for growth. PUC’s plan also calls for carriers to surrender unneeded phone numbers, with at least 400,000 assigned numbers available for transfer to other carriers. PUC will implement pooling in Portland 503/971 code even though code is projected to remain good through 2008.