Ariz. Corporation Commission (ACC) decided to take action, that c...
Ariz. Corporation Commission (ACC) decided to take action, that could include seeking court injunction, to stop Qwest from sharing customers’ sensitive account information until they have been given adequate chance to safeguard their privacy. ACC decided matter required it…
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action in special meeting Wed. to discuss Qwest notice to customers in Dec. advising them of its information-sharing plans and giving them just 30 days to object. ACC said it would tell Qwest it opposed carrier’s use of opt-out approach, in which data could be sold unless individual customer had filed objection. Agency voted to open rulemaking on privacy procedures for carriers to follow before including customer account information in marketing lists. It directed staff to draft letter to FCC calling for change in federal privacy policy to opt-in approach that requires prior affirmative customer consent before account information can be shared with any 3rd party. But because ACC rulemaking or FCC action can take long time, ACC told its legal staff to determine what agency legally could do quickly to stop Qwest’s information-sharing plans while it considered longer term privacy remedies.