FCC should develop rules and regulations governing customer servi...
FCC should develop rules and regulations governing customer service and technical quality standards for services it’s classifying as information services and delegate authority to local govts. to enforce them, Ron Mallard, dir. of Fairfax County (Va.) Dept. of Telecom…
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& Consumer Services and former NATOA pres., told us in interview. That’s needed to fill void created by absence of oversight authority for cable-delivered high-speed Internet service that was deemed information service by agency, he said. High-speed cable generated highest number of consumer complaints, he said, and FCC was ill-equipped to deal with them at national level. No modalities for resolution of customer complaints have been identified by FCC in order, he said. One of good things about order is that local govt. control of rights-of-way hasn’t been affected, Mallard said, disagreeing with many local regulators.