Most common consumer complaints to FCC in first quarter 2002 invo...
Most common consumer complaints to FCC in first quarter 2002 involved telecom billing and rates, FCC Consumer & Governmental Affairs Bureau said in report. Of total 10,619 complaints received in quarter, 5,200 involved telecom billing and rates and such…
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things as line item and recurring charges, wireless air time charges, wide variety of wireline rate issues. Another big category, generating 1,273 complaints, was about telemarketing and other wireline areas covered by Telephone Consumer Protection Act. Those complaints involved calls to residences using prerecorded messages, junk faxes, telemarketing calls before 8 a.m. or after 9 p.m., do-not-call lists not honored. Most-common broadcasting complaints -- 242 of total 270 complaints -- dealt with indecency or obscenity, many of which were forwarded to Enforcement Bureau. Only 167 cable-related complaints were received, half of them about billing and rates. FCC said number of mass media complaints was small compared with telecom because consumers generally directed those complaints to cable companies, local franchising authorities or broadcast stations since Commission had limited authority over cable service and broadcast programming.