The VoIP industry has made significant progress on 911 in the pas...
The VoIP industry has made significant progress on 911 in the past year, the VON Coalition said Wed. Celebrating the first anniversary of the original 911 agreement with NENA (CD Dec 2'03 p1), the Coalition released a survey saying…
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all the respondents that offer residential VoIP service also offer 911 service that allows a caller to connect to an emergency answering center. The survey covers 14 VoIP providers that either signed the original VON-NENA agreement or are VON Coalition members. It found that 60% offer E911 access with automatic call-back number and location information to emergency call centers similar to traditional wireline service. It said 30% expected to offer this service within a year, and 10% to roll out new services as the next generation I2 service is developed. “In just a year, the VoIP industry is stepping forward, making great progress and providing 911 solutions compatible with traditional E911 functionality -- a level of functionality that took the wireless industry more than a decade to begin offering,” said NENA Dir.-Operations Issues Rick Jones. He said NENA looked forward to “continuing to work collaboratively with the VoIP community in the weeks ahead to find additional steps we can take together in order to ensure continued progress on delivering E911 for VoIP.” The study also found: (1) 56% of VoIP companies allow call routing to the 10 digit number for the PSAP, and several companies provide both a 10 digit solution for nomadic users and an E911 service for fixed users. (2) 63% provide 911 as a standard feature with their service. (3) 75% of those that signed the agreement with NENA collect and remit state and local 911 fees for VoIP customers, and 25% indicate they will when they gain access to incumbent trunking and other databases. (4) All will adopt more-advanced 911 solutions within a year after standards and solutions are developed; 63% expected to do so immediately, 38 in 6-12 months. (5) All inform customers about the level of 911 service provided and 75% also inform the emergency response centers about their approach to 911 service. (6) More than 1,000 calls to 911 have been delivered to emergency personnel since Dec. 1, 2003, when the agreement was signed. (7) All believe that when fully implemented, IP-based 911 solutions can be more robust than the solutions provided by the current network.