The Assn. of Public-Safety Communications Officials (APCO) sent P...
The Assn. of Public-Safety Communications Officials (APCO) sent President Bush a letter expressing concern about the rapid deployment of VoIP. The letter said the public isn’t always aware of the difference between VoIP and traditional telephony and noted the…
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recent case of a Houston woman who wasn’t able to dial 911 from her VoIP phone. “The public has an expectation that telephone services will provide 9-1-1 and Enhanced 9-1-1 (E9-1-1) capability, regardless of whether the telephone operates on the public switched telephone network (PSTN), wireless networks, or the Internet,” APCO International Pres. Greg Ballentine said in the letter. “Yet, at present, there is a very real likelihood that a 9-1-1 call from a VoIP telephone will be lost, delayed or misrouted.”