A Colo. PUC hearing officer urged sanctions against Western Wirel...
A Colo. PUC hearing officer urged sanctions against Western Wireless for not offering certain services required of it as a recipient of universal service subsidies from late 2002 to early 2004. The administrative law judge (Case 04F-474T) said Western,…
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which does business as Cellular One, failed to advertise and promote a basic monthly service plan priced at $14.99. The ALJ’s recommendation came on a 2004 complaint by the Colo. Telecom Assn. alleging Western failed to honor a commitment to provide no-frills basic service at the $14.99 price. The ALJ found Western’s Cellular One website didn’t mention the $14.99 basic plan and employees in its retail locations knew nothing of the plan. The ALJ urged Western be required to offer the basic plan throughout its service area, advertise the plan and prominently display this basic service offering in its retail outlets. The ALJ also recommended Western be required to file a plan for making reparations to customers denied the cheap service, and to forego state high-cost funds for the period between Nov. 2002 and March 2004 when it wasn’t in compliance.