The West Virginia Consumer Advocate Division (CAD) urged state re...
The West Virginia Consumer Advocate Division (CAD) urged state regulators to deny a Verizon request to shield from public view certain confidential business information Verizon filed in a Public Service Commission investigation into the telco’s service quality. Verizon sought…
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a protective order for what it called “proprietary and confidential” business information on network expenses and investment, asset categories and accounts, wire center access line breakouts by customer class, internal network operation reports and network operation practices. But the CAD said the state’s freedom of information (FOIA) law sets a much tighter standard than federal law in defining trade secrets that are immune from public disclosure. The CAD said the information Verizon seeks to shield isn’t a trade secret as defined by the state FOIA law, so its request for a shield should be denied. The CAD said that if the state legislature had wanted to mirror federal FOIA laws, it would have done so. The PSC (Case 08-0761-T-GI) is investigating staff and CAD complaints that Verizon service quality has deteriorated sharply over the last three years.