As FairPoint brings new back-office systems on line in the coming...
As FairPoint brings new back-office systems on line in the coming weeks, scammers may try to hoodwink customers into revealing confidential information, the Maine Public Utility Commission warned. “We've received reports of businesses getting calls saying that their account…
Sign up for a free preview to unlock the rest of this article
If your job depends on informed compliance, you need International Trade Today. Delivered every business day and available any time online, only International Trade Today helps you stay current on the increasingly complex international trade regulatory environment.
numbers are needed right away to help with the transition,” said Sharon Reishus, who chairs the agency. “It’s not true.” The shift involves major data transfers from former Verizon New England systems to FairPoint’s updated hardware and software. Consumers should educate themselves about how this may affect phone service, Reishus said. “No one should lose their telephone service as a result of the system changes, and E-9-1-1, repair and storm recovery services should go on as usual.” According to FairPoint, between Jan. 23 and Feb. 9, the company won’t be able to process orders for new phone service, transfer service to new locations or add new options to existing service. The company expects to resume processing of such orders after Feb. 9, but fulfillment may be delayed if, as expected, a backlog develops, the company said. Some non-FairPoint customers may be affected if their phone companies contract with FairPoint, the commission said. It’s paying close heed to the cutover, getting periodic updates from FairPoint, which will alert members to any issues that arise, it said.