Lifeline customers who violate the program’s “one per household” rule...
Lifeline customers who violate the program’s “one per household” rule will be given 30 days notice that they have to select one telco or be dropped from the program, the FCC told the Universal Service Administrative Company. In a letter…
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Friday, Wireline Bureau Chief Sharon Gillett said USAC will direct eligible telecommunication carriers to call Lifeline subscribers or to send a written note “where possible” when duplicative services have been uncovered. “Once the chosen ETC notifies USAC and the competing ETC of the customer’s choice, the selected ETC may seek reimbursement for the customer, while the other ETC must de-enroll the customer from its Lifeline service,” Gillett wrote. “We believe this approach will not only protect the fund against waste, fraud and abuse … but would also provide an incentive for ETCs to better educate their customers about the Lifeline program and increase their due diligence prior to initiating service to a low-income consumer.”