Wisconsin regulators are investigating consumer complaints about Element Mobile, a...
Wisconsin regulators are investigating consumer complaints about Element Mobile, a new wireless service provider that took over Alltel’s markets in eight counties. The complaints, filed with the state’s Department of Agriculture, Trade and Consumer Protection, cover matters including broken phones,…
Sign up for a free preview to unlock the rest of this article
If your job depends on informed compliance, you need International Trade Today. Delivered every business day and available any time online, only International Trade Today helps you stay current on the increasingly complex international trade regulatory environment.
dropped calls and mistaken charges for roaming fees. Element began service Jan. 8, after Verizon Wireless, which acquired Alltel in 2009, declined to continue Alltel’s service in central and northern Wisconsin. Some service issues resulted from system conversion, said Jerry Wilke, Element’s chief operating officer. And some subscribers simply want out of their contracts, he said. Element’s service is essentially Alltel’s, rebranded, Wilke said. The company is working with regulators and customers to resolve the complaints case by case, he said.