CBP Has Voice Mailbox for Bond Reject, Centralization Inquiries
U.S. Customs and Border Protection's Revenue Division Team has established a voice mailbox, (317) 614-4880, for all inquiries concerning bond centralization, including inquiries into the status of all submissions to the Bond Team. A second voice mailbox, (317) 614-4881, has been established specifically for all inquiries into rejected bond submissions.
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CBP states that when calling these numbers, you should leave a brief message and include your name, phone number, and an email address. A Team member will respond to the call no later than the next business day. When inquiring about the status of a specific bond application; provide the principal's name and importer number. The Revenue Division Bond Team will not respond to status inquiries if the application has been on file with the Revenue Division for less than 5 business days.
A fax can be sent to (317) 614-4517, however, CBP states that questions and status inquiries should not be submitted via fax. An email can also be sent to the address cbp.bondquestions@dhs.gov. CBP states that it is imperative that each bond submission lists a point of contact name, telephone number, fax number and if applicable an email address.
Comments about the bond centralization process or specific requests for problem resolution, may be emailed to Thomas.C.Scott@dhs.gov or Levette.Trabue@dhs.gov.