The FCC should create a publicly searchable database...
The FCC should create a publicly searchable database of consumer complaints accessible from the agency homepage, Sens. Bill Nelson, D-Fla., and Tom Udall, D-N.M., told FCC Chairman Tom Wheeler in a letter Tuesday. The 400,000 consumer complaints and inquiries the…
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agency receives are made public “on a very limited basis,” they said. Such a database would “enhance transparency, help the FCC empower consumers, and spur greater innovation in the telecommunications marketplace,” they said. The database would also help the agency in “identifying emerging issues,” the lawmakers added. Consumers Union backs the move and will file comments with the FCC on such a database next week, it said of the letter. “An easily accessed, searchable database would help consumers see similar complaints and how they were resolved,” said policy counsel Delara Derakhshani in a statement. “By making consumer complaints public and searchable, it is easier to identify key trends or issues that need to be addressed."