CBP to Address ACE User Concerns as Survey Shows Satisfaction Decline

The calendar year 2013 satisfaction rates among Automated Commercial Environment (ACE) users fell to 39 percent, from 56 percent the previous year, said CBP (here). The agency "identified areas of concern and has developed a plan to address these issues." For example, CBP plans to improve ACE reports through the addition of " dashboards, workspace models, new reports, legacy reports redesign, migration to an Enterprise Data Warehouse, a common home page, a resource library, new training products, and an updated data dictionary," it said. CBP said it will also improve its training offerings and ease of use, it said. As part of the improvement efforts, the agency will consider adding the ability for single entry of broker information and antidumping and countervailing duty enhancements, it said.