Public Safety Officials Press for FCC Action on 911 Calls by Retired Handsets

no one has a count on how many 2G phones are still in circulation and are being used by some as a way of calling 911 in an emergency. CTIA estimated as many as 136 million 2G handsets are still in circulation, but will no longer be able to contact 2G at some point as carriers shut down their 2G networks. That dynamic is important, APCO said. “Reduced NSI access to 9-1-1 resulting from technology retirements will only worsen as carriers shut down 2G, and then 3G networks,” the filing said. “To address this situation, it should be the wireless industry, not [911 call centers], that leads efforts to educate affected consumers. The carriers should be responsible for managing expectations related to their networks, and their responsibility includes educating all affected parties, not just their remaining subscribers.” APCO officials said they met with Public Safety Bureau staff to discuss the problem. National Emergency Number Association officials reported on a separate meeting with bureau staffers on the issue. “NENA’s representatives stressed the extreme importance of solving the NSI problem on a short timeframe,” NENA said. “We explained that the cost burden to Public Safety Answering Points from the added equipment, telecommunications services, and personnel required to handle the flood of NSI calls -- most of which do not relate to actual emergencies -- has become unsustainable.” The filings were posted in docket 08-51. CTIA did not comment.