DoorDash Is Alleged to Have Called Plaintiff's Cellphone 20 Times in a Single Day
DoorDash inundated Sharbell Karout with “constant calls” to his cellphone after he sold his gas station in 2021, though he never previously partnered with DoorDash for deliveries and never gave DoorDash his cellphone number, alleged Karout’s Telephone Consumer Protection Act…
Sign up for a free preview to unlock the rest of this article
If your job depends on informed compliance, you need International Trade Today. Delivered every business day and available any time online, only International Trade Today helps you stay current on the increasingly complex international trade regulatory environment.
class action Tuesday (docket 3:23-cv-06148) in U.S. District Court for Northern California in San Francisco. Karout estimates he received hundreds of DoorDash calls throughout 2022 and 2023 featuring the same prerecorded message over and over again, including more than 20 calls in a single day, said his complaint. Karout has repeatedly tried to block the phone numbers generating those calls but has been unsuccessful because whenever he blocks a particular number, DoorDash continues to call from new numbers, it said. The California resident has spoken to multiple DoorDash supervisors, who have repeatedly assured him that they would fix the problem, the complaint said. Despite those assurances, he continues to receive “bothersome and harassing calls” to his cellphone every day, featuring the same prerecorded message, it said. The calls violate the TCPA because they aren’t made for emergency purposes or with Karout’s prior express consent, and they use a prerecorded voice to call a number that Karout has had listed on the national do not call registry since 2007, said the complaint. Court records show that Karout’s class action is the 10th TCPA lawsuit filed against DoorDash since March 2017.