Verizon Still Addressing Tracfone Merger Requirements
The independent compliance officer (ICO) monitoring how Verizon is undertaking FCC-imposed conditions as part of the company’s Tracfone acquisition (see 2111220069) told the agency parts of the transition are still in progress. Verizon is in the midst of work on…
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its implementation and compliance plan and is "addressing -- in some cases through remediation plans -- the ICO’s Recommendations in prior Reports relating to the Company’s Order compliance program,” a report posted Wednesday in docket 22-210 said: “However, for the most part, these enhancements and/or remediation efforts are still in progress.” The report said Verizon hasn't submitted required data narratives, data maps and other information the ICO requires. For instance, on a handset unlocking requirement “there remain instances where phones could not be activated without substantial customer service intervention” and “a significant number of customers do not receive same-day notification of TracFone’s new 60-day unlocking policy, while a smaller number do not appear to receive the notification at all,” the report said.