GCI: Implementing Real-Time Text Difficult and Time Consuming
GCI updated the FCC on problems it has faced replacing text telephone (TTY) with real-time text (RTT). TTY is considered an outdated technology for deaf and hearing impaired communication. GCI’s first attempt “resulted in garbled, difficult-to-understand text for calls converted…
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from RTT to TTY, and vice-versa,” said a filing Monday in docket 15-178. The Alaska provider and its vendors “worked diligently and expended significant resources to identify the cause of this translation problem and developed a unique solution to resolve it,” the filing said: “Due to the detailed nature of this process, the extensive back-and-forth between GCI and its vendors, and the need to ensure that this solution did not cause other unintended consequences on GCI’s network, this process took approximately eighteen months to complete.”