Plaintiff Alleges TD Bank Phoned Her at Least 115 Times to Collect a Credit Card Debt
TD Bank placed at least 115 phone calls to Trudy Tedder over several months to collect a credit card debt, despite twice receiving “certified notice” demanding that the calls stop and informing TD Bank that Tedder was represented by counsel,…
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alleged her Telephone Consumer Protection Act complaint Thursday (docket 2:24-cv-04765) in U.S. District Court for Central California in Los Angeles. The complaint also alleges that TD Bank violated California’s Rosenthal Fair Debt Collection Practices Act. Despite being aware that the plaintiff had an attorney, TD Bank continued to place calls to her cellphone, said the complaint. The actual call volume “may be much higher” than 115, as the number of calls has “overwhelmed” Tedder and has caused her “to experience a significant amount of anxiety and stress,” it said. TD Bank would often call the California resident “numerous times each day demanding payment on the account,” it said. TD Bank’s “intentional interference” with Tedder’s privacy caused her “to experience a sense of helplessness and anxiety and she was concerned the ongoing harassment would continue to interfere with her daily life and routine,” said the complaint. TD Bank “intentionally ignored” the plaintiff’s certified letters of representation and revocation of consent and “willfully attempted to coerce” Tedder into making payments on her account by overwhelming her cellphone with calls and prerecorded messages, it said. TD Bank intended to “frustrate and annoy” Tedder at all times of the day, regardless of where she was, it said.