Verizon Wireless told FCC that problem of unintentional 911 calls wasn’t widespread on its network, in part because it asked its vendors that used one-touch calling feature to deactivate it for emergency calls. FCC Wireless Bureau Chief Thomas Sugrue asked AT&T Wireless, Verizon Wireless and VoiceStream recently to provide information on steps they were taking to cut down on problem of inadvertent 911 calls. Those calls can occur when preprogrammed 911 buttons on wireless phones are pressed accidentally and emergency dispatcher is dialed automatically. National Emergency Numbering Assn. (NENA) has estimated that significant percentage of 911 calls are unintentional and it asked carriers in Dec. to provide information on what they had done or were willing to do to address problem. Verizon told Sugrue in Aug. 21 response it agreed “most if not all” accidental 911 calls occurred when 1 or 9 key on phones preprogrammed with emergency 911 “one-touch” dialing were pressed by accident. “We believe this problem is not widespread among Verizon Wireless’ equipment base,” carrier said. Company said it hadn’t required handset vendors to provide that one-touch feature. Some vendors included it in handful of models several years ago, but they comprised “only 8 of the 32 models we offer for purchase,” Verizon said. To follow up on Jan. deactivation request, company said it sent letter to vendors in March to make sure they shipped handsets with that feature turned off. It said all vendors confirmed they had done so, with exception of model by Samsung, which manufacturer said had one-touch feature that couldn’t be disabled. Samsung told Verizon it was developing software to turn feature off. Finally, Verizon said it had decided not to offer any new handset model that had one-touch 911 feature. “We have thus modified our product specifications so that they prohibit manufacturers from including the one- touch emergency 911 dialing feature in future models,” carrier said. Separately, VoiceStream told FCC in Aug. 22 letter that it had responded to NENA request for information in March and was trying to raise consumer awareness to prevent inadvertent 911 calls. VoiceStream informed NENA that all of its handsets came from manufacturer without 911 speed dialing being enabled. Carrier said it was working with CTIA on industrywide subscriber awareness program. It also said it was modifying guides for new subscribers to address issue. “Additionally, we will be putting a message directly on customers’ bills and also providing bill inserts specifically addressing the issue of unintentional 911 calling,” VoiceStream said. Carrier said it also listed 911 calls on customer bills so they could see whether they were making such calls by accident.

FCC Wireless Bureau Chief Thomas Sugrue asked AT&T Wireless, Verizon Wireless and VoiceStream to provide information on what steps they were taking to reduce problem of unintentional 911 calls. In separate letters Wed., Sugrue said those calls could occur when preprogrammed 911 buttons on wireless phones were pressed accidentally and emergency dispatcher was dialed automatically. “Although preprogrammed 911 keys were initially considered to be a useful public safety feature for wireless phones, the number of unintentional calls and the burden they place on PSAP [public safety answering point] officials suggests that more harm than good has been brought about by this feature,” Sugrue wrote. National Emergency Numbering Assn. (NENA) has estimated that significant percentage of wireless 911 calls are unintentional. Problem, Sugrue wrote, is that typical PSAP practice is to remain on line to try to ascertain whether call is intentional. If E911 Phase 2 location capability is in place, dispatcher also may have to send emergency services to caller’s location if it can’t be determined over phone whether call was inadvertent. NENA sent letter to several wireless carriers in Dec. asking for information on what each had done or was willing to do to control problem and outlined several solutions for carriers and PSAPs to address together. “We support NENA’s efforts to address the unintentional calls problem and would urge that all wireless carriers, to the extent they have not done so already, take steps to eliminate the problem,” Sugrue wrote. He told each carrier that it hadn’t responded to NENA or provided information on what steps were needed to tackle problem. Sugrue asked for replies within 15 days of company’s receiving letter on information including: (1) Whether carrier had “communicated to its handset manufacturers its desire that mobile phones not be preprogrammed to dial 911 by pushing a single button on the keypad.” (2) Whether it had instructed its employees to deactivate auto-dial 911 feature if it came preprogrammed on certain phones. (3) Whether it provided subscribers with information on problem of unintentional 911 calls for existing and new handsets. (4) Whether it itemized 911 calls on customers’ bills to highlight problem. NENA raised such issues as possible solutions in its Dec. 12 letter to carriers.

Assn. of Public Safety Communications Officials (APCO) and National Emergency Number Assn. (NENA) wrote to FCC Chmn. Powell on group’s continuing concerns about pace of Enhanced 911 rollout, citing LEC upgrades as “the last remaining hurdle in many instances.” FCC Wireless Bureau Chief Thomas Sugrue recently directed largest ILECs to make publicly available certain information on interconnections needed for E911 deployment by Aug. 28. APCO and NENA also told Powell: “We urge the Commission to take affirmative action regarding carriers that are clinging to questionable location technologies and, as a result, are falling well short of implementation deadlines and accuracy requirements.” APCO and NENA said “most troubling problems” that remained for E911 implementation included failure of many LECs to cooperate with public safety answering points and wireless carriers or to provide on-time upgrades to their automatic location information (ALI) databases. Groups recently lauded Wireless Bureau letter to LECs asking for detailed information on their E911 deployment. “However, we believe that the Commission will need to consider taking further action, including adoption of provisions requiring LECs to proceed in a timely manner to provide necessary elements of Phase 2 operation,” groups said. They also urged Commission to take “a hard look” at Phase 2 rollout of E911 by GSM carriers using Enhanced Observed Time Difference (E-OTD) of Arrival technology. APCO said it still had petition of reconsideration pending on agency’s grant 2 years ago of waiver to VoiceStream Wireless. That waiver had extended certain Phase 2 implementation deadlines for carrier and allowed use of E-OTD technology. APCO and NENA raised concerns about implementation progress of VoiceStream, Cingular and AT&T Wireless. They said Cingular and AT&T Wireless recently submitted reports to FCC “indicating major E-OTD test failures, raising further questions regarding its deployment schedule and ultimate accuracy levels.” APCO and NENA called on FCC to resolve its petition for reconsideration and “to require VoiceStream to consider alternative technologies as possible replacements for E-OTD.”

National Emergency Number Assn. (NENA) told FCC this week that several “open issues” on role that LECs played in supplying 911 services to public safety authorities could slow wireless Enhanced 911 rollout. NENA cited issues such as: (1) How LECs recover costs of 911 services supplied to public safety answering points (PSAPs). (2) Extent to which LECs are authorized to offer E911 Phase 2 refinements of such services. (3) “Regulatory interface” between FCC authority over wireless 911 implementation and state PUC authority over rates, terms and conditions of LEC intrastate service. “NENA representatives expressed concern that these and other open issues threatened to slow the pace of wireless E911 implementation,” group said in ex parte filing Tues. Filing said “wireless E911 cannot become ubiquitous until the wire facilities essential to its offering, such as selective routing switches, are available throughout the country.” NENA plans to develop proposal for early fall on how to make wireline network infrastructure more available for providing wireless E911 to less populated areas. LEC-related 911 issue is among those under examination as part of FCC technical inquiry led by former Office of Engineering & Technology Chief Dale Hatfield on E911 implementation issues. Wireless carriers, in some cases, have contended they have had difficulty obtaining necessary LEC facility upgrades for E911 Phase 1 deployment and fear issue also could emerge under Phase 2 rollouts. Wireless carriers such as Sprint PCS have stressed role of LECs in closing E911 connection among wireless subscribers, carriers, databases and public safety answering points. NENA said it had requests pending at FCC for clarification of identification of nonservice initialized phones, which include phones donated to domestic abuse programs. While requests cover how to treat harassing calls from such phones, “the issue also extends to the matter of ‘congestion control’ when, for example, large numbers of wireless calls to 911 report the same emergent incident at the same time.” NENA also expressed concern that development of wireless location technology for E911 called Enhanced Observed Time Difference (E-OTD) equipment for GSM networks “seemed to have stalled.” It said “predictions for its superior accuracy, relative to network location solutions, had retrenched.” Group said: “At some point, the holders of GSM Phase 2 waivers must be called on their promises to look at alternative location solutions if their initial E-OTD choice is not viable under the applicable waiver deadlines.”

FCC Comr. Copps said Wed. that while current economy didn’t appear to be ideal time to hold 700 MHz auction, Congress was “pretty specific that there needs to be an auction.” He said at press breakfast that he was researching legislative record to see whether there were countervailing statutory mandates that FCC needed to take into consideration on timing issue. Commission now faces statutory deadline of Sept. 30 to deposit proceeds of Ch. 52-59 auction in U.S. Treasury. It’s considering CTIA request for review of Wireless Bureau decision last month to keep June 19 date for both Ch. 60-69 and Ch. 52-59. If auction were held on time, “I'm not terribly optimistic that huge sums of money would be raised,” Copps said. He also said he wasn’t “thrilled” about Ch. 52-59 and Ch. 60-69 spectrum “being thrown together in the same auction.” But he said his examination of statutory issues on auction didn’t mean he was backing delay. “I'm supposed to be implementing laws passed by Congress,” he said, and he’s in mode of looking at merits of various statutory requirements. While Copps said he had personal opinion about timing of auctions, he said “I'm not here to implement my personal opinion.” Meanwhile, National Emergency Number Assn. (NENA) weighed in on timing of 700 MHz auction, saying availability of 24 MHz in that band for public safety was “a reason worth some delay.” FCC already has allocated 24 MHz at 700 MHz for public safety, although availability of that spectrum also is subject to efforts to clear band of analog broadcasters as part of DTV transition. “We would not wish to put the already allocated 24 MHz at risk, but so far as we can tell, it is already at risk of tardy availability, given the slow pace of DTV implementation,” NENA told FCC in filing Wed. It said Commission’s Public Safety Wireless Advisory Committee projected in 1996 that almost 100 MHz would be needed by 2010, although only 24 MHz had been allocated in former UHF TV spectrum. “With the Administration, the Congress and the FCC all recognizing that there are reasonable arguments for delay, it is unseemly and unnecessary for this issue to remain unresolved beyond the May 8 deadline for submission of notice of intent to bid at auction,” NENA said. It also urged FCC not to allow issue to remain in “limbo” even closer to June 19 auction date.

With deadline 2 months away for FCC action on Verizon Wireless petition for relief on local number portability (LNP), 8th floor has yet to reach final agreement on right time period for delay, according to many sources. Verizon petitioned July 26 for forbearance on requirement that commercial mobile radio service providers support wireless LNP in top 100 metropolitan statistical areas by Nov. 24. FCC must act on forbearance petition within one year of filing date or forbearance is granted automatically unless Commission votes 90-day extension for decision to be made. Agency now appears to be spread between Chmn. Powell and Comr. Abernathy backing delay of 1-2 years and Comrs. Copps who is said to support 3-month delay, if any, and Martin, who favors 6 months, several industry sources said. At least one source said vote on forbearance item, which is on circulation on 8th floor, still could come fairly quickly.

Assn. of Public Safety Communications Officials International (APCO) plans to solicit donations for Enhanced 911 Phase 2 readiness beyond $25 million contribution from Nextel. APCO created nonprofit foundation in Feb. to help public safety answering points (PSAPs) complete E911 upgrades. Foundation will accept “private, corporate and public donations on behalf of the public safety community” and distribute those funds to provide grants and technical support to PSAPs, APCO said in White Paper released Mon. “While $25 million is not nearly enough money to fund all PSAPs in the United States, it is a significant beginning and APCO is hopeful that other donations will come forward,” group said. In its original waiver request to FCC on Phase 2 E911 implementation, Nextel proposed contributing up to $25 million over 2 years to help public safety community finance upgrades. Outline of APCO plans to seek broader funding sources for new foundation came after National Emergency Number Assn. (NENA) in Feb. questioned whether Nextel donation would hamper independence of public safety groups. Grant of money directly to NENA or APCO would “call into question” independence of each group’s representation before FCC, NENA said at time. APCO said its directors would serve as board for new foundation and Foundation Advisory Committee would be created to oversee its operation. Committee will establish eligibility rules and procedures for grant program and will oversee technical support and education outreach, it said. APCO extended invitations to representatives of NENA, National Assn. of Counties, International Assn. of Chiefs of Police, International Assn. of Fire Chiefs, National League of Cities, National Governors’ Assn. and National Sheriffs’ Assn. to participate on committee. APCO said it planned to announce advisory committee membership by end of month.

National Emergency Number Assn. (NENA) questioned whether Nextel proposal to contribute $25 million to public safety community would impinge on independence of those groups. FCC last year granted requests of Nextel and other carriers for waivers of Enhanced 911 Phase 2 implementation deadlines. In waiver request, Nextel proposed contributing $25 million over 2 years to help public safety community upgrade facilities to process Phase 2 location information. NENA said last week that its executive board still was gathering information on proposal. But it said it believed that grant of operating funds from NENA or Assn. of Public- Safety Communications Officials-International (APCO) “would call to question the independence of each organization’s FCC and regulatory representation function on wireless and radio spectrum issues currently and in the future.” NENA said direct grants from wireless carriers to NENA, APCO or related organization “may jeopardize the ability of public safety to speak in an independent and objective manner in the long term.” Both groups could have regulatory positions in future that conflicted with stance of Nextel and other carriers in FCC proceedings, NENA said. “This concern extends to foreseeable radio spectrum issues, as well as the current wireless Phase 2 process that is still fully open and likely to have more issues requiring public safety advocacy,” it said. Group also said it didn’t want to “discourage” Nextel or others from contributing funds to public safety organizations. Instead, it said, it wants parties to create “completely neutral and detached governmental recipient” of funds, such as USTA. That could serve as “granting organization” for funds that Nextel and others would donate, NENA said. Nextel spokeswoman said carrier made $25 million offer to help public safety agencies with E911 implementation “in good faith.” She said: “We are in the early stages of talking to all public safety organizations as to how best to go about implementing this. We have every intention of working cooperatively.”

Public safety groups asked FCC Wed. to be more active in testing conducted by wireless carriers for upcoming number portability and pooling deadlines to take account of 911 system impact. National Emergency Number Assn. (NENA), Assn. of Public-Safety Communications Officials International and National Assn. of Nine One One Administrators want Commission to enforce its wireline-to-wireless number portability nondegradation rules to require wireless carriers to deliver 911 Phase 2 data in customer service area. Wireless carriers face Nov. 24 deadline for both number portability and pooling requirements and large carriers have been urging FCC to exercise forbearance on portability deadline. Filing by NENA and others challenges “the near-simultaneous implementation of wireless local number portability and number pooling, on the one hand, and wireless enhanced 911 Phase 2 service on the other hand.” Public safety groups told Commission they weren’t taking position on forbearance petition on portability filed by Verizon Wireless. Groups said their aim was to ensure 911 service wasn’t degraded by implementation of either wireless number pooling or portability requirements. They said: “A wireless carrier should not be permitted to accept a customer switching from a wireline carrier and retaining the wire telephone number unless the wireless carrier is capable of delivering to the customer Phase 2 wireless E911 service.” They also argued that wireless carrier, if FCC regulations were enforced, shouldn’t be allowed to accept customer from another wireless carrier and retain same wireless phone number “unless its E911 service matches or surpasses that of the losing carrier.” Wireless number portability testing by industry should involve FCC oversight to make sure all wireless carriers involved had test results that showed no degradation or interruption in national networks, “particularly as this applies to 911 and emergency services’ access,” NENA said: “The FCC should make it clear to the wireless industry leadership that it is essential that each wireless carrier have substantial proof, prior to wireless number portability/pooling implementation, that there will be no loss or diminution of 911 service and access to emergency services/public safety.” Groups said “summit meeting” of experts “in the very near future” would help resolve key issues with existing timelines. “Any negative impact could affect several million wireless 911 customers in first year of wireless number portability/pooling implementation,” NENA said.

Senate Commerce Committee issued witness list for E-911 hearing today (Tues.): FCC Wireless Bureau Chief Thomas Sugrue, TruePosition Vp-Public Affairs Michael Amarosa, Montana 911 Program Mgr. Jenny Hansen, NENA First Vp John Melcher, SnapTrack Pres. Brett Sewell, CTIA Pres. Tom Wheeler. Hearing is 10 a.m., Rm. 253, Russell Bldg.