Domestic violence calls to 911 continue to rise amid the coronavirus even though more public safety answering points report lower call volume overall, the National Emergency Number Association reported Monday. NENA polled about 500 emergency number professionals. Nearly half said dispatches increased for domestic violence incidents; more than 40% said dispatches about disturbed persons rose. About 75% reported decreasing 911 call volume over the past three weeks, compared with half in a NENA report last month (see 2004130032). About 39% said their PSAP had quarantined or sent home employees due to either COVID-19 symptoms or a positive test.

The FCC is seeking to better assess emergency communications reliability by adding data fields to the network outage reporting and 911 reliability certification systems, the Public Safety Bureau said. On an FCBA CLE webinar, also Monday, T-Mobile officials raised some related cautions. North Carolina, meanwhile, hasn’t faced major challenges with emergency-call delivery amid the coronavirus but can't “let our guard down,” the state’s 911 Board Executive Director Pokey Harris said in a Thursday interview.

Public safety answering points are adapting to call-volume changes from the coronavirus and adjusting internal procedures to keep call takers healthy, 911 officials said in interviews this month. The New York City Fire Department Bureau of Emergency Medical Services (FDNY EMS) is having “record call volume,” Deputy Commissioner Frank Dwyer emailed.

Among other personnel moves (see this section, April 3), Public Knowledge promotes Meredith Whipple to digital outreach director ... Patrick Lin, California Polytechnic State University, joins Center for a New American Security Task Force on Artificial Intelligence and National Security ... Code Dx announces Martin Weber, ex-Cisco, as senior vice president-worldwide sales; promotes Curtis Bragdon to vice president-business development and public sector ... Seaborn Networks appoints Michel Marcelino, from Vogel Telecom, senior vice president, head-Latin America ... President Donald Trump nominating judge for the Western District of Kentucky Justin Walker to U.S. Court of Appeals for the District of Columbia Circuit.

Keeping 911 call takers safe is critical to maintaining emergency call systems during the U.S. COVID-19 outbreak, said stakeholders in interviews this week. APCO, the National Emergency Number Association and National Association of State 911 Administrators (NASNA) leaders are less worried about a potential surge in calls as there might be in a hurricane. Wider deployment of next-generation 911 would give call takers and responders more flexibility, they said.

The FCC has a plan for dealing with a pandemic if necessary, said Chairman Ajit Pai and others answering our queries during news conferences Friday. So far, the main coronavirus effect on the regulator has been cancelation of an annual wireless conference, members told us. Commissioner Geoffrey Starks worries about impacts on 911 systems and about getting more people connected to residential broadband.

House Communications Subcommittee leaders are eyeing an early March markup for the Reinforcing and Evaluating Service Integrity, Local Infrastructure and Emergency Notification for Today’s (Resilient) Networks Act (HR-5926) and at least some of the seven other public safety communications measures it will examine Thursday (see 2002200060), industry lobbyists told us. Communications and public safety stakeholders endorsed several of the measures in written testimony. HR-5926 didn’t get universal praise. The hearing begins at 10:30 a.m. in 2322 Rayburn.

The National Emergency Number Association warned floor-level data could be hard to obtain, in response to a Further NPRM on advanced vertical location, mapping and 911 services. Comments were due last week and posted through Monday in docket 07-114. “Lack of accurate, reliable floor level records represents a fundamental challenge to vertical location in the public safety setting,” the group said: “NENA has spoken with numerous participants in the real estate and indoor location industry; all agree that tax assessment records -- the most common and widely used ‘first pass’ source of building floor levels -- are roughly only 50% reliable, and nearly always require validation via another surveying method. In many jurisdictions, tax assessment records require merely square footage numbers for taxation purposes, so floor level data fields are often either left blank or inaccurately populated.” Be “mindful of the unique challenges facing rural carriers in deploying these technologies,” the Competitive Carriers Association asked. Google said the FCC should change its rules to “promote rather than discourage delivery of floor data to public safety answering points, and also encourage the use of testing protocols that account for real-world operating conditions and concerns.” T-Mobile advised flexibility. “We should not repeat the mistakes of the past, as with the initial deployments of horizontal 911 location solutions that relied on technology developed and implemented specifically for 911,” the carrier said: “Those solutions became obsolete and resulted in public safety being left behind, even as location technologies developed for the commercial market continued to develop and improve.”

National Emergency Number Association members began their annual Capitol Hill meetings Wednesday to urge Congress to pass the 911 Supporting Accurate Views of Emergency Services Act (HR-1629/S-1015) and Next Generation 9-1-1 Act (HR-2760/S-1479). HR-1629/S-1015 would change the federal government's classification of public safety call-takers and dispatchers to "protective service occupations" (see 1904050054). HR-2760/S-1479 would provide $12 billion in federal grants for NG-911 projects and directs NTIA to provide further technical assistance while also maintaining state and local control of 911 systems. Democrats included the bill’s text (see 1905220076) in their Leading Infrastructure for Tomorrow’s (Lift) America Act (HR-2741), which NENA also supports. Lead HR-1629 sponsor Rep. Norma Torres, D-Calif., urged NENA members before their meetings to counter opponents’ arguments against the measure, including that it could increase personnel costs due to a change in dispatchers’ job classification. The bill “comes with zero costs,” leaving it up to government agencies to decide whether the change in job classification should lead to higher pay for dispatchers, Torres said at the event. She noted OMB concerns torpedoed an effort to attach the text of HR-1629 to the FY 2020 National Defense Authorization Act (see 1912120061).

The National Emergency Number Association launched an NG9-1-1 Interoperability Oversight Commission. NENA said Wednesday it and other stakeholders will work together on the commission, which will address next-generation 911 issues, including “the need for Public Key Infrastructure to manage secure credentials within the 9-1-1 industry.” NENA will have “no direct control … allowing for fully independent oversight,” said Brandon Abley, NENA director-technical issues. “We’re following the exact same model used in other critical industries.”