Two public safety associations canceled in-person conferences Tuesday. APCO canceled its Aug. 2-5 conference (see 2006230039) less than one week after saying it was moving forward with the Florida event, and after some public health experts raised concerns (see 2006190035). Since Thursday's statement, “several developments occurred,” including Orange County’s mayor requiring face masks, Florida reporting a record-high 4,049 new COVID-19 cases Saturday and the state health department recommending Saturday people don’t attend events with more than 50 people, wrote APCO CEO Derek Poarch in an email to members and on the event’s webpage. Full refunds will be issued, and the group is planning for APCO 2021, Aug. 15-18, in San Antonio. The National Emergency Number Association, which earlier postponed its June 13-18 conference to Sept. 24-29 in California, said the event will now be held virtually the week of Sept. 21. “Given the still-uncertain trajectory of the pandemic, and considering that conference participants would be coming from all over the country and around the world, NENA concluded that canceling the in-person meeting was the only safe and responsible action,” it said. NENA was in touch at least weekly with Long Beach "ever since the first date-change announcement was made," and Tuesday's announcement "reflects weeks of discussions and planning," a spokesperson added. APCO didn’t comment beyond the announcement. Florida’s health department didn’t comment.
While most associations have dropped plans for in-person summer conferences due to COVID-19, APCO is forging ahead with plans to meet Aug. 2-5 in Orlando. It's even offering a $100 credit to attendees, to be used at next year's conference. Infection rates are on the rise in Florida, and experts warned against holding the conference live.
National 911 groups will explore how operators could field calls from home, heads of the National Emergency Number Association (NENA) and National Association of State 911 Administrators (NASNA) said in interviews last week. Operators began working remotely in Alexandria, Virginia, when the coronavirus struck the U.S. Most public safety answering points (PSAPs) don’t allow that, despite widespread safety concerns of having call takers working near each other indoors (see 2003180033).
Domestic violence calls to 911 continue to rise amid the coronavirus even though more public safety answering points report lower call volume overall, the National Emergency Number Association reported Monday. NENA polled about 500 emergency number professionals. Nearly half said dispatches increased for domestic violence incidents; more than 40% said dispatches about disturbed persons rose. About 75% reported decreasing 911 call volume over the past three weeks, compared with half in a NENA report last month (see 2004130032). About 39% said their PSAP had quarantined or sent home employees due to either COVID-19 symptoms or a positive test.
The FCC is seeking to better assess emergency communications reliability by adding data fields to the network outage reporting and 911 reliability certification systems, the Public Safety Bureau said. On an FCBA CLE webinar, also Monday, T-Mobile officials raised some related cautions. North Carolina, meanwhile, hasn’t faced major challenges with emergency-call delivery amid the coronavirus but can't “let our guard down,” the state’s 911 Board Executive Director Pokey Harris said in a Thursday interview.
National Emergency Number Association officials discussed “methods used to derive confidence and uncertainty figures in location estimation,” meeting with Public Safety Bureau staff on the FCC vertical location accuracy mandate, said a filing posted Friday in docket 07-114. “Such methods are a well-explored and always developing academic topic.” Also discussed: “Specifics of how a particular platform determines location are largely proprietary" and the interfaces "are well-standardized for interoperability purposes.”
Public safety answering points are adapting to call-volume changes from the coronavirus and adjusting internal procedures to keep call takers healthy, 911 officials said in interviews this month. The New York City Fire Department Bureau of Emergency Medical Services (FDNY EMS) is having “record call volume,” Deputy Commissioner Frank Dwyer emailed.
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Keeping 911 call takers safe is critical to maintaining emergency call systems during the U.S. COVID-19 outbreak, said stakeholders in interviews this week. APCO, the National Emergency Number Association and National Association of State 911 Administrators (NASNA) leaders are less worried about a potential surge in calls as there might be in a hurricane. Wider deployment of next-generation 911 would give call takers and responders more flexibility, they said.
The FCC has a plan for dealing with a pandemic if necessary, said Chairman Ajit Pai and others answering our queries during news conferences Friday. So far, the main coronavirus effect on the regulator has been cancelation of an annual wireless conference, members told us. Commissioner Geoffrey Starks worries about impacts on 911 systems and about getting more people connected to residential broadband.