The National Emergency Number Association said it’s receiving reports of recent increases in accidental calls to 911, apparently tied to interface updates to some Android phones. Calls to 911 are up by as much as 30% in some locations, with similar reports from agencies in Europe, NENA said Wednesday. “We have been informed that by mid-June major Android handset vendors will have completed rolling out updates to address this issue,” the group said. NENA said the public can help by not abandoning accidental calls and not hanging up when a phone accidentally dials 911, letting call takers know there's no emergency.

Companies face a complicated landscape in dealing with FCC outage reporting rules, speakers said during an FCBA webinar Monday. Last year, FCC commissioners approved rules to improve the delivery of outage information to public safety answering points, but speakers said that’s just part of what the FCC is doing on outage reporting (see 2211170051). More recently, the FCC has looked at 988 outage reporting obligations, the subject of a January NPRM (see 2301040056).

CTIA urged the FCC to put the onus on covered service providers (CSPs) rather than originating service providers (OSPs) if the agency imposes 988 outage reporting obligations, the subject of a January NPRM (see 2301040056). “As 988 communications are routed centrally to a single, nationwide response point, unlike 911 communications, which are routed to local Public Safety Answering Points, it is unclear how OSPs could provide actionable information about local outages to the nationwide 988 Lifeline or other stakeholders,” CTIA said, in comments posted Tuesday in docket 23-5. AT&T agreed rules “must reflect the fundamental differences in service architecture between 911 and 988.” Competitive Carriers Association members don’t “oppose some level of 988 outage reporting and notification,” but also don’t “support duplicative or potentially confusing efforts,” CCA said: If the FCC imposes a 988 outage notification requirement on OSPs, “in many cases, a 30-minute timeframe would be unreasonable and unrealistic, particularly for OSPs utilizing vendors for 988 solutions. Any 988 outage reporting requirement should enable realistic compliance.” The National Emergency Number Association said the FCC rightly proposes rules based on 911 outage reporting requirements approved last year (see 2211170051). The FCC should also require that PSAPs be alerted of 988 outages, NENA said: “If 988 service is not available to a person having a mental health crisis, and they do not have knowledge of an alternative means such as dedicated online chat services, then they may decide to dial 9-1-1 instead.” The group said the 988 system should plan to eventually migrate to next-generation 911 technologies “as a matter of building a more reliable, equitable life-saving service for people with mental health crises.”

Reps. Richard Hudson, R-N.C., and Anna Eshoo, D-Calif., refiled the Next Generation 911 Act Friday in a bid to boost emergency service tech upgrades. The bill, which formed the basis for NG-911 language leaders of the House and Senate Commerce committees included in the Spectrum Auction Reauthorization Act proposal they failed to attach in December to the FY 2023 omnibus appropriations measure (see 2212190069), would allocate $15 billion for the tech upgrades. “Over 85 percent of Americans now own a smartphone, and our 9-1-1 call centers aren’t equipped with the most up-to-date technology to respond to text messages or images from smartphones,” Eshoo said. “Our bill provides much needed funding for states and local communities to bring their 9-1-1 infrastructure into the 21st Century.” NG-911 “will begin saving lives in our communities the moment it is deployed,” Hudson said. The measure “would be a vital step in ensuring that all states and communities have access to the benefits of NG9-1-1, regardless of zip code,” said National Emergency Number Association CEO Brian Fontes, saying NENA will "work with all members of Congress to ensure this important legislation is passed and fully funded as soon as possible.” Eshoo’s office also cited support from the Industry Council for Emergency Response Technologies and Public Safety Next Generation 9-1-1 Coalition.

Wireless industry commenters and public safety groups agreed on the need for some flexibility, in reply comments on an FCC proposal that carriers more precisely route wireless 911 calls and texts to public safety answering points through location-based routing (LBR). Disagreements remain on some implementation details (see 2302170044). Comments were posted Monday and Tuesday on an NPRM commissioners approved 4-0 in December (see 2212210047).

Groups representing small carriers warned of timing problems and financial hardships for their members from proposed rules to more precisely route wireless 911 calls and texts to public safety answering points through location-based routing (LBR), in comments on an NPRM commissioners approved 4-0 in December (see 2212210047). But public safety groups urged the FCC to act as soon as possible. The commission proposed to require nationwide providers to deploy LBR within six months from the effective date of final rules, while smaller carriers would get 18 months.

The National Emergency Number Association said Friday it’s making available for 911 call center use four public service announcements to promote “the rewarding and meaningful jobs available in the emergency-communications field.” The PSAs “can be used in recruiting and hiring efforts to reach candidates and educate them about the benefits of a career in 9-1-1,” NENA said. “We want to attract the best and brightest individuals to our profession, and these videos highlight how our first responders make a huge difference in people’s lives,” said NENA CEO Brian Fontes.

FCC Chairwoman Jessica Rosenworcel wants improved ability to route calls and texts made to the 988 Suicide and Crisis Lifeline to local call centers (see 2207150036), but mental health and emergency management stakeholders say more enhanced capabilities to know exactly where calls are being placed from could be complicated by a sizable policy split in the mental health community on privacy.

Congressional telecom policy leaders and other observers are hopeful but not certain that additional funding for the FCC’s Secure and Trusted Communications Networks Reimbursement Program and next-generation 911 tech upgrades will remain top priorities in FY 2023 appropriations talks, amid the apparent lack of consensus so far on allocating future spectrum auction proceeds for that purpose. Lawmakers agreed last month to temporarily extend the FCC’s auction authority through Dec. 16 via a continuing resolution to buy additional time for talks on a broader spectrum legislative package that allocates sales proceeds to telecom projects (see 2209300058).

The National Association of State 911 Administrators “has strong and urgent concerns” about language in the House-passed Spectrum Innovation Act (HR-7624) and “potential amendments” to the unaltered Senate companion S-4117 that “will unnecessarily detract from and delay” next-generation 911 tech upgrades, the group said in an open letter to senators posted Tuesday. The House passed HR-7624 in July with language allocating up to $10 billion in proceeds from a proposed auction of spectrum on the 3.1-3.45 GHz band for NG-911 implementation (see 2207280052). NASNA “supported” initial language funding NG-911 via HR-7624 that the House Communications Subcommittee advanced in June (see 2206140077) “and we still support the premise of federal assistance” for NG-911, said Executive Director Harriet Rennie-Brown in the letter. “However, we believe now is the time to voice our strong and urgent concern about” other NG-911 language in the measure that mirrors the group’s past qualms with language in the Leading Infrastructure for Tomorrow’s America Act (HR-1848), including interoperability requirements and language on “commonly accepted standards” (see 2104080003). NASNA is “fully aware that there have been matters raised by other public safety groups and we are concerned that these other interests will unnecessarily detract from and delay NG911 implementation,” Rennie-Brown said: The existing proposed language supports the National Emergency Number Association’s i3 standard “that is already in use and is saving lives today. While we support innovation and competition, we do not support any amended language that would give preference to an alternative standard. Every state, regional, and local agency that is implementing NG911 is based on the NENA i3 standard.” The group opposes a proposed Nationwide Next Generation 911 Cybersecurity Center as “redundant and unnecessary” and is concerned by HR-7624’s language to end the National Highway Traffic Safety Administration’s involvement in NG-911 implementation, she said. “Leaving the joint implementation and coordination office between NHTSA and NTIA in place for the present time is not only feasible, but HR 7624 language should allow for an objective evaluation of the proper federal ‘home’ for the resources to assist the states with 911 and coordinate federal 911 activities.” NASNA believes “the overly prescriptive conditions written into” HR-7624 “for the states’ NG911 plan are redundant, unnecessary, and create burdensome requirements for the states' 911 systems,” Rennie-Brown said: “The NG911 plan requirements are best suited to the grant rulemaking process, not congressional mandates.”