FCC Commissioner Jessica Rosenworcel unveiled four core principles for wireless calls to 911 in remarks at the APCO conference in New Orleans. Rosenworcel said the principles have been endorsed by APCO at her behest and have the support of CTIA as well. The first is that all calls must be dispatchable, she said, according to her written text (http://bit.ly/1kIBykn). “The gold standard for location accuracy is dispatchable location -- the actual floor plus office suite, apartment, hotel room, or classroom.” Rules also must be verifiable, with verifiable targets for measuring accuracy, and flexible, she said. “A solution must be sufficiently flexible to accommodate technological advancements like next generation 911.” Rules also must be put forward in a “reasonable” timeline, Rosenworcel said. “While we must continue to strive towards achieving dispatchable location, we must be honest that this goal could take some time.” The FCC needs “interim benchmarks along the way.” Rosenworcel also said she has visited public safety answering points across the U.S. The visits “have taught me that in Washington, what is trite is true -- leaving town is a good thing,” she said. CTIA President Meredith Baker said in a blog post the group is on board with Rosenworcel’s calls for a voluntary solution to bolster wireless calls to 911. “We need to work harder and faster,” Baker said Wednesday (http://bit.ly/1orK7L6). “We need a smarter approach to improve 9-1-1 location accuracy. We need to work with all stakeholders to enhance wireless 9-1-1 accuracy. I pledge that we will at CTIA.”
Public safety answering points (PSAPs) and Washington state officials were not notified by CenturyLink or its contractor, Intrado, about the April 10 outage of 911 calls, said the Washington State E9-1-l Coordinator’s Office in a comment (http://bit.ly/1sYbuoN) posted in FCC docket 14-72 on Tuesday. About 770 911 calls were delivered to the PSAPs, while about 4,500 911 calls failed during the outage, the filing said. “Due to the sudden increase in the volume of trouble calls, the nation-wide CenturyLink 9-1-1 Repair Center quickly became overloaded. Consequently, most of the calls to the Repair Center went unanswered, or were put on hold for extended periods -- some of those hold-times measured in hours.” Neither CenturyLink nor Intrado provided any instructions to PSAPs on how to mitigate the impact. “The PSAPs were left on their own to try to figure out how to provide some level of service to the public,” the filing said. The comments were similar to those filed by the King County’s E-911 Program Office in (http://bit.ly/1nPAgBZ) in June. The FCC Public Safety Bureau began an investigation into the outage May 19 (CD May 20 p18). The Washington Utilities and Transportation Commission has also opened a state investigation. “Intrado is also fully committed to the Commission’s goal of reliable and resilient emergency communications networks,” the company said in a filing Tuesday (http://bit.ly/TDEhys). “The root cause of the technical failure has been corrected; enhanced alarming with routine manual checks have been implemented; training and procedures have been enhanced to achieve more effective monitoring and problem detection.” A feature of the Intrado architecture’s legacy redundancy and compatibility, involving the PSAP trunk manager (PTM) functionality, was the root cause of the outage, said that company. “When developing any new technology, every single possible contingency cannot be identified or tested in advance of deployment. And, to try to do so before deploying new technology would frustrate the Commission’s goals and the purpose of 911 innovation.” Intrado said “issues will occur and not all contingencies can be known or addressed in advance.” CenturyLink and Intrado were not immediately available for further comment.
A measure that would let Chicago increase monthly 911 charges on wireline, wireless and prepaid cellphones was awaiting a signature from Illinois Gov. Pat Quinn after being approved by both chambers of the Democratic General Assembly May 30. A spokesman for Quinn, a Democrat, was not immediately available for comment. HB-2453 (http://bit.ly/1jV2Ht9) would let Chicago impose monthly fees of up to $3.90 for landline and wireless service and up to 9 percent of the transaction cost for prepaid cellphones, according to a summary by Illinois APCO (http://bit.ly/1pTMkSX). These increases will be in effect until July 1, 2015, when they are scheduled to revert to the current rates. Chicago wireline and wireless fees are now capped at $2.50 and the prepaid fee at 7 percent, APCO said. The conservative Heartland Institute opposed the measure. The proposal by Mayor Rahm Emanuel would mean a 56 percent increase in the city’s cellphone tax, making it the highest of its kind in the U.S., Heartland Government Relations Director John Nothdurft said in a statement (http://bit.ly/1re8DHp). Emanuel’s office was not immediately available for comment. The measure keeps the wireless 911 surcharge outside of Chicago at $0.73, but reduces the amount that goes to carriers and increases the amount given to 911 systems, the APCO summary said. Additional funding would go to counties with less than 100,000 people, which are especially financially strapped, APCO said. The measure would establish a statewide 911 administrator within the state police to develop and implement a statewide 911 network outside Chicago. The state’s 9-1-1 Services Advisory Board is charged with developing a plan by April 1, 2015, for the creation of a statewide network, the consolidation of 911 systems and services, and a plan for implementing next-generation 911, APCO said.
Vermont Monday became the first state to let customers of the four major carriers text 911 when the state and T-Mobile began implementing the service, said Vermont Enhanced 9-1-1 Board Executive Director David Tucker in an interview Wednesday. Verizon began offering the service in Vermont in 2012, and AT&T and Sprint followed last year, he said. The four major carriers met a voluntary May 15 deadline (CD Dec 10/12 p1) to make their networks capable of transmitting texts nationwide. Vermont is the only state where all public service answering points (PSAPs) are able to handle the texts, he said. About 98 percent of the state’s wireless subscribers, excepting those of smaller carriers not subject to the deadline, can now text 911, he said. Nationally, the May 15 deadline doesn’t mean text-to-911 will be available to all consumers, said National Emergency Number Association CEO Brian Fontes in a news release Friday (http://bit.ly/1o6jGQE). Text-to-911 “availability will ultimately depend on funding and the deployment of hardware, software, and training programs” at the nearly 6,000 911 centers across the country, Fontes said. “Progress will vary from one community to the next.” Traditional voice calls to 911 are the fastest and most efficient way to call for help, Tucker said. The text technology is “especially important to the deaf or hard of hearing, or people in a dangerous situation like domestic violence or an intruder in the house when a person may be afraid of making a voice call,” he said.
A three hour-long E911 outage in Washington state April 10 will be investigated by the state Utilities and Transportation Commission, the UTC said. “We recognize this outage could have had serious implications for people and emergency responders across the state,” said David Danner, UTC chairman, in a news release (http://1.usa.gov/1tfu755). “Our investigation will look into the cause of the outage, (CenturyLink’s) emergency preparedness and response, restoration efforts, and communication with the public.” Enhanced 911 services began experiencing interruptions in Washington around 1 a.m. Thursday, April 10. CenturyLink said that E911 service was been fully restored statewide later that morning, the ETC said. CenturyLink said in a statement that about 4,500 911 calls failed during the outage between 12:36 a.m and 6:26 a.m. “The outage was due to a technical error in a third-party vendor’s call router, which prevented the system from properly processing calls,” the carrier said. “CenturyLink and its vendor partner have taken steps to implement an enhanced monitoring process and have addressed the router issue.” The outage occurred across 127 public safety answering points. “CenturyLink’s top priority is customer safety and reliable communications,” said Brian Stading, Northwest Region president. “We are working closely with our vendor partner to fully to understand this outage. At this time, we are confident that the 9-1-1 system is fully operational and stable."
The defeat of 911 funding bills in Kentucky, Wisconsin and Mississippi this year has left those in charge of operating emergency services worried about aging equipment, and wondering how to fund upgrades for next-generation 911 (NG-911), even as they struggle to pay for current-generation systems. The bills were among at least six nationwide that sought additional funding to make up for a decline in 911 fees collected from the dwindling number of landline customers.
The Federal Emergency Management Agency weighed in on an FCC public notice (CD March 13 p10) asking whether the commission should make broadcasters switch to a “designated hitter” system to send emergency alert system (EAS) messages in languages other than English when the foreign-language station is off-air. A one-paragraph FEMA comment posted Wednesday in docket 04-296, 26 days before initial responses are due to the Public Safety Bureau request (CD March 31 p15), backed the Minority Media and Telecommunication Council’s work to extend EAS warnings to those who don’t speak English. FEMA cautioned that using text-to-speech (TTS) technology to send such non-English warnings of bad weather, natural disasters and other events has “limitations.” A designated hitter approach would have stations in the same market of one that’s off-air distribute alerts in the language used by the knocked-out broadcaster.
Competitive providers and state public utility commissions raised several concerns about AT&T’s IP transition wire center trials, in comments posted by the FCC Tuesday. CLECs said AT&T hadn’t addressed their concerns about wholesale access when the copper is removed, nor described its proposal (CD March 3 p3) in sufficient detail. State regulators questioned how the IP services in the proposed wire center trials would work with 911 and battery power, and said the trials shouldn’t spur any permanent policy changes on the IP transition until AT&T addresses those deficiencies. Other ILECs supported the proposal. AT&T has asked to do time-division multiplexing-to-IP trials in Carbon Hill, Ala., and Kings Point, Fla.
On Capitol Hill Thursday, public safety officials and Democratic senators urged the FCC to kick off a proceeding setting standards for wireless 911 location standards while industry representatives struck a cautious note. Hill pressure surrounding this issue has risen over the past half year, with members of Congress in both chambers writing to the FCC last fall expressing concern following a summer CalNENA report indicating poor wireless location accuracy. The Find Me 911 Coalition has beat the drum with advertisements, a Hill briefing and other efforts to raise awareness for what it deems a problem.
FCC Chairman Tom Wheeler backs a draft proposal to authorize cellphone use on airplanes in-flight, in prepared testimony for a Thursday House Communications Subcommittee oversight hearing. “I do not want the person in the seat next to me yapping at 35,000 feet any more than anyone else,” Wheeler plans to tell Congress (http://1.usa.gov/1bWwJOQ). “But we are not the Federal Courtesy Commission.”